Information We Collect

At MentisNeural, we collect information that helps us provide better financial education services. We're transparent about what we gather and why.

How We Use Your Information

We use your personal data exclusively for legitimate educational and business purposes. Here's exactly what we do with your information:

• Provide access to our seasonal budget adjustment courses and learning materials
• Send you program updates, educational content, and important service notifications
• Improve our educational platform based on user feedback and learning patterns
• Respond to your questions, support requests, and provide customer assistance
• Ensure platform security and prevent fraudulent activities
• Comply with legal requirements and protect our legitimate business interests

We never sell your personal information to third parties. Your data is used solely to enhance your educational experience with MentisNeural.

Data Storage and Security

We take data protection seriously and implement multiple layers of security to safeguard your personal information.

Security Measures

Our platform uses industry-standard encryption for data transmission and storage. All sensitive information is encrypted using AES-256 encryption, and we maintain secure servers with regular security audits and updates.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill legal obligations. Course progress data is kept for two years after program completion, while account information remains active until you request deletion.

International Transfers

While our primary operations are based in Vietnam, some of our technical infrastructure may involve international data transfers. We ensure all transfers comply with applicable data protection laws and maintain adequate security measures.

Sharing Your Information

We share your personal information only in specific, limited circumstances that support our educational mission or legal obligations.

Educational Partners

We may share aggregated, non-personally identifiable information with certified financial education partners to improve course content and teaching methods. Individual student data is never shared without explicit consent.

Service Providers

Trusted third-party providers who help us operate our platform (such as hosting services, email systems, and payment processors) may access your data under strict confidentiality agreements. These providers are carefully vetted and monitored.

Legal Requirements

We may disclose personal information when required by Vietnamese law, court orders, or government regulations. We will notify you of such requests unless legally prohibited from doing so.

Exercising Your Rights

You have significant control over your personal data. Here's how to exercise your rights:

Access and Correction

Log into your MentisNeural account to view and update your personal information at any time. You can modify your contact details, communication preferences, and learning settings directly through your dashboard.

Data Deletion

To delete your account and personal data, send a written request to help@mentisneural.com. We'll process deletion requests within 30 days, though some information may be retained for legal compliance purposes.

Data Portability

You can request a copy of your personal data in a machine-readable format. This includes your learning progress, course completions, and account information. Allow up to 15 business days for processing.

Complaint Process

If you believe we've mishandled your personal data, contact us directly at help@mentisneural.com. You also have the right to file complaints with Vietnam's Ministry of Public Security or other relevant regulatory authorities.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your learning experience and improve platform functionality.

Essential Cookies

These cookies are necessary for basic website functionality, including user authentication, session management, and security features. They cannot be disabled without affecting core platform operations.

Performance Cookies

We use analytics cookies to understand how users interact with our educational content. This helps us identify popular courses, common learning challenges, and areas for improvement. All data is aggregated and anonymized.

Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to access some platform features or personalized learning recommendations.

Children's Privacy

MentisNeural's financial education programs are designed for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age.

If we discover that we've inadvertently collected information from someone under 18, we'll delete that information promptly. Parents or guardians who believe their child's information has been collected should contact us immediately.

Policy Updates

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or data protection practices.

When we make significant changes, we'll notify you via email and display prominent notices on our website. Continued use of our services after policy updates indicates your acceptance of the revised terms.

Minor updates for clarity or legal compliance may be made without individual notification, though all changes will be reflected in the "Last Updated" date at the top of this policy.